Shipping Policy

Order Processing

• All in-stock orders are processed within 2 – 4 business days after we receive your payment confirmation.
• Processing times exclude weekends and U.S. federal holidays. Orders placed after 12 p.m. CT begin processing the next business day.
• You will receive an email with tracking details as soon as your shipment leaves our facility or our wholesaler’s dock.

Service Levels & Rates

 

Economy Shipping  5 – 8 business days    FREE
Standard Shipping    3 – 4 business days    Calculated at checkout
Express Shipping    1 – 2 business days    Calculated at checkout

 

Shipping Restrictions

• We currently ship only to the 48 contiguous United States (no APO/FPO, Hawaii, Alaska, or U.S. territories).
• Orders cannot be delivered to P.O. Boxes; please provide a physical street address.
• Oversized or hazardous items (e.g., large tanks, lithium-ion batteries) may require a handling surcharge or be ineligible for Express service.

Delivery Issues & Risk of Loss

• Risk transfers to the customer upon carrier pickup. Inspect all packages on arrival; report visible damage or shortages within 48 hours to aquariumoutletpro@gmail.com so we can file a claim.
• Delays caused by weather, natural disasters, or carrier disruptions are beyond our control and are not grounds for shipping refunds.

Address Changes & Cancellations

• We cannot reroute, cancel, or combine orders once a shipping label has been created. Verify your shipping details carefully during checkout